We don't offer Cash On Delivery (COD) on all our products. However, you can email us to request COD. A 20% booking amount is required upfront, and the rest can be paid in cash upon delivery. Please ensure you provide complete and accurate address details.

We offer a 7-day easy return policy. If you need to return a product, you can request a return within 7 days of receiving it. To process the return, please provide:

- High-resolution photos of the damaged product, including the entire item and the damaged area.
- An unboxing video of the product.

You can submit your return request and share the required information via email.

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PRESTIGE BOX offer two delivery methods to suit your needs: ‎

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‎Standard Shipping: Usually, it takes a maximum of 8 to 12 working days to deliver your order. However, we always strive to get it to you as quickly as possible.

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Express Shipping: With this option, we typically dispatch your order on the same day or the next day, ensuring delivery within 4 to 8 working days.

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section. 

 

Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us

 

Made to Order and personalized items, including DIY orders, cannot be canceled or modified. These items are considered final sale and cannot be returned.

Once your items have shipped, you will receive a confirmation email with a link to track your order. Simply click on the link to check the status of your shipment. Additionally, you'll receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, please click on the "Track Order" button in the footer section.

For assistance with corporate gifts, click "email us" to provide details and your contact information.